How we visualize the future guides our actions today. By 2028, a bank could launch a financial advisor far superior to any AI agent and change how banks operate. This bank could be new on the scene yet take the market by storm. We have seen this before when a new technology of this magnitude appears and what a bank focusing on customer service is capable of.

In 1992, BayBank‘s strategy of marrying sophisticated technology to mass marketing led to 31.2% market penetration in eastern Massachusetts and over 25% in the entire state. It set off a chain of mergers resulting in BayBank being acquired by FleetBoston Financial 7 years later and merged into Bank of America – the world’s second largest bank by market cap – in 2005. With AI, a customer-focused bank can trigger a similar scenario only much faster.

We prepare you for a situation where an AI impossible to compete against is released. It is a financial and portfolio manager rolled into one with superior accounting and legal skills. Its objective is to continuously maximize customer net worth while complying with all applicable regulations. Ethics walls do not apply; fraud and money-laundering is detected, cleared or reported instantaneously without any customer involvement necessary. Biometrics and the relationship each customer develops with their personal AI effectively reduces cybersecurity risks.